Refund policy

Cancellations, returns & damages
The cancellation of orders must be in writing to Haddon Trustees in writing by post or email before orders have been dispatched. Any items ordered and sent must be returned at the purchaser's cost. Items returned must be in sound order, and the packaging must remain intact. Returned items should be returned without delay and must be received within 30 calendar days of delivery to you. Items may be returned to Haddon Hall in person with prior agreement.

Items damaged in transit
Our gift shop orders are all hand-packed to the highest of standards. However, breakages can still happen.

If you take delivery of a package from us and the goods being delivered to you have been damaged in transit or are defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample (i.e. faulty), we will exchange items without charge to you, for a period of 30 days from the date of sale or provide you with a full refund. We will check the items on their return, and we may request photos of the damage and packaging in order to enable us to investigate the matter.

Returned items
For returns authorised by Haddon Hall Trustees, items should be returned to the following address with a note setting out the order number (as shown on the order confirmation you received at the time of ordering) and the reason for the return:

Haddon Hall Gift Shop
Bakewell
Derbyshire
DE4 1LA
Email: shop@haddonestate.co.uk